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Note: The operator of the data network of ŠD UMB UAKOM UMB also provides operations and support of fixed data network UMB on faculties and other organizational UMB components and also services operated in this network. These are the services of the type of Academic Information System, financial system, e-mail and other, which are critical to the functioning of UMB. Troubleshooting-UMB solid data network and the above services will always have priority. Currently, UMB has insufficient personnel capacity to allocate the worker only on the issue of support of user data network ŠD. By falling, UMB cannot guarantee immediate response to user stimulations. That is why we want to ask all the hope users of the data network ŠD UMB for patience in solving material problems.
It is not allowed to attach the type of lokalny switch, router, wifi router, pins point - AP or harden hotspots on laptops, personal sensations connected to the internet sockets on internalnats.
When applying to support problems with connecting to the data network of ŠD UMB, follow the following procedure:
Before contacting support, we recommend trying the following steps (for more accurate writing the problem):
- Verification of the functionality of the drawer: whether another computer has successfully joined or no computer connects to the other socket;
- verifying the functionality of your computer: whether the computer successfully joined some other socket or can not connect anywhere;
- verifying the functionality of your account: login with your name + password through another computer.
- Contact Helpdesk UMB exclusively from your student email box, primarily use email contact helpdesk@umb. sk;
- in each request to support clearly format your problem, specify the problem description:
- where you are trying to connect (e.g.: "ŠD3 - block D"), room number and drawer number;
- data about your hardware: brand / laptop model / PC;
- operating system data your laptop (e.g.: "Windows XP Home Edition English");
- a matter description of the problem of the problem;
- indicative indication of the time of the emergence of the problem - when you tried to connect (e.g. 12.9.2019 from 15:20 to 15:40);
- contact details (name + surname, faculty, telephone request and email address).
All data may contribute to a successful problem resolution.
Contact:helpdesk@umb. sk (Contact Helpdesk UMB exclusively from your student mailbox!)
Operating Rules of metropolitan network
Note:The support does not apply to problems associated with the operating of the laptops themselves (e.g. removal of whirlpools, problems with running applications or operating system functionality, hardware problems etc.)