Support - VPN does not work

Last change: 14.10.2021

Help with troubleshooting the OpenVPN client. 

Always make sure you are using the current configuration file.

 

Problem: After installing the OpenVPN application (openvpn-install-2.4.6-I601.exe), there is a problem with the installation of the driver (tap-windows-9.22.1-I601.exe), which is part of the application installer. 

The OpenVPN client works but cannot establish a VPN connection. 

Solution:
  1. Manually uninstall the TAP-Windows driver (NDIS 6) tap-windows-9.22.1-I601.exe: 

Control panel> Uninstall a program> TAP Windows 9.22.1> Uninstall 

  1. Manually install the TAP-Windows driver (NDIS 5) tap-windows-9.9.2_3.exe 

Installation files and information can be found on the OpenVPN-downloads website.

 

Problem with TAP-Windows Adapter. Problem: After installing the OpenVPN application (openvpn-install-2.4.6-I601.exe), there is a problem with the installation of the driver (tap-windows-9.22.1-I601.exe), which is part of the application installer. 

The OpenVPN client works but cannot establish a VPN connection.

Solution:

1) Manually uninstall the TAP-Windows driver (NDIS 6) tap-windows-9.22.1-I601.exe: 

Control panel> Uninstall a program> TAP Windows 9.22.1> Uninstall 

2) Manually install the TAP-Windows driver (NDIS 5) tap-windows-9.9.2_3.exe 

Installation files and information can be found on the OpenVPN-downloads website.

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